Saham Assurance has set up the first-ever integrated hardware claims management platform, as well as several innovations designed to provide its customers with a better quality of service.
It is a platform to bring together the insurance and support skills and other innovations to bring to the insured’s journey on the same level, more fluidity and convenience.
Thus, for the insured, there is now a single point of entry that can provide real-time visibility into the progress of each claim.
According to the insurance company, on the “operational side, this single point of entry is materialized, on the one hand, by the call number 3434, which allows to guide quickly the insured as soon as the occurrence of the disaster and, on the other hand, by deploying a new computer interface available at the integrated platform level, but also at Saham Assurance general agents “.
In addition, the company now offers “an expertise of the damaged vehicle in 20 minutes only through one of its 7 Check Auto Express throughout Morocco”. In this sense, compensation for auto claims is now the choice of the insured: by check or cash through one of the 1,300 agencies Cash Plus partners.
Finally, for those who opt for repair in an authorized garage, the company will now offer real-time monitoring of vehicle repair steps.
Saham said that “the insured will be able to follow directly on his mobile phone the progress of repairs, photos in support, without having to question the company or his intermediary.”
