Banque Atlantique, a subsidiary of the Moroccan Central Bank Popular Group (BCP), launched on Wednesday (April 4th) in Abidjan, Côte d’Ivoire, the first banking market Chatbot of the West African Economic and Monetary Union (UEMOA) named “ARY”.
An innovation that marks the entry of Banque Atlantique in the era of conversational and virtual assistance. What makes Habib Koné, CEO of the BCP Group holding company, Atlantic business international, say that “the exploitation of artificial intelligence is part of the BCP Group’s innovation strategy, which guarantees and constantly seeks new information. ways of improving the quality of service “.
Note that “ARY” is a robot using artificial intelligence to allow customers to interact with the brand via Messenger on the Facebook page of the Atlantic Bank and the institutional website. By mimicking human language, the bot facilitates the search for information and ensures instant response to customer queries 7 days a week, 24 hours a day.
With this service, the customers of the bank will be able to find an agency or an automated machine by geolocation, to know the opening hours and the available services, to have information on all the offers of the bank. Customers also have the opportunity to perform simulations for a credit application, convert currency etc.
A way for the 3rd largest banking group in the WAEMU zone to further offer digital proximity to its customers.
